Cancellation Policy – Blacksmithing Experiences at Stanmer Park
We understand that plans can change, and we’ll always do our best to be flexible. However, as a small independent provider, late cancellations can be hard to fill. Please read the following cancellation terms carefully before booking:
Cancellations by Participants
More than 28 days’ notice:
Full refund minus a 4.5% transaction fee, or free rescheduling to another available date (subject to course availability).
14–28 days’ notice:
50% refund minus a 4.5% transaction fee, or rescheduling with a £20 admin fee (subject to course availability).
If we’re able to fill your space, we may offer you the option to transfer your booking to another available date at no extra charge.
Less than 14 days’ notice:
No refund or rescheduling, unless we can fill your space (we’ll do our best).
No-shows:
Unfortunately, no refund or reschedule can be offered.
Transferring Your Booking
You’re welcome to send someone else in your place—just let us know their name and contact details in advance.
Cancellations by Us
In the unlikely event we need to cancel (e.g. due to illness or unsafe weather conditions), you’ll be offered:
A full refund (including the 4.5% transaction fee), or
The option to reschedule for another available date (subject to course availability)
We’ll always try to give you as much notice as possible and keep communication clear.